Facilitated over 100,000 mystery shopper visits for different industries in Hong Kong, Macau and China, such as cosmetic, fashion, jewelry, electronics, fast-food, restaurants, entertainment, banks, property management, telecommunications, telephone hotlines, insurance, government and non-profit organizations
 

First to apply mystery shopper research to measure sales performances
 

Developed the first campaign to employ the disabled as mystery shoppers to evaluate Barrier Free Access in Hong Kong
 

Conducted focus groups for banking, FMCG, telecommunications, liqueur, pharmaceutical products, personal care products, etc.