Sales & Service Training
For customized training courses, please call 35431811 or email enquiry@mansfield.ltd
4-hour
Heart Felt Service
This training course will share with you the secret of inspiring employees to provide hearty service to customers.
1. Understand customer expectations
2. The challenges in a competitive business envrionment
3. Key qualities of a professional front end staff
4. The gap between customers and front end staff
4. The secret to success
5. The road to success
$850/person
"Reminds me of how I feel when I begin my career in customer service. This course touches my heart."
3-hour
Service Standard
The purpose of this course is to enable employees to come up with a unified service standard and to provide customers with a consistently high quality service experience.
1. How to establish and improve service standards
2. Effective use of micro-grid analysis techniques to exceed customer expectations
3. Benefits of service standards
4. Difficulties of implementing service standards
$750/person
"This course has provided me with really good tools to improve our team's performance. This will help me and it will also benefit my customers."
"Very easy to understand, and easy to relate with. I can apply this immediately to my work."
4-hour
Complaints Handling
This course will teach management and frontline staff the skills to handling complaints effectively.
1. Key complaints and the expectations of the customers
2. Dealing with emotions in face of complaints
3. Benefits of effective handling of complaints
4. Poor complain handling
5. Dealing with difficult customers
$850/person
“I always treat complaint handling as a work task instead of opportunities for learning and reflection.”
“I used to speak my mind, not realizing that this may sometimes worsen the situation."
6-hour
Professional Sales
This is an introductory course for salespeople of different industries.
This course aims to improve selling skills by introducing the basic concepts, skills and best practice of selling.
1. Professional sales in action
2. How to leave a good impression
3. The ethics of a professional sales
4. Preparation
5. Self-introduction
6. Needs understanding
7. Recommendations
8. Objection handling
9. Deal closing
10. Relationship building
$1,700/person
"Thank you for such an enlightening and engaging experience. It has far exceeded my expectations."
"The instructor was very experienced, knowledgeable and illustrated the ideas with relevant real life examples."
Management Course
4 hours
Tips and tricks for leading new generation employees
New generation employees are smart, flexible and analytical. How can companies use their strengths to create more competitive advantages for the company? How can they lead them to be more active in work and proactive in learning? Which leadership method should managers choose?
The instructor of this course will provide students with an in-depth analysis of the expectations, confusions and challenges of new generation workplace employees, so that managers can understand them from another perspective and then choose a leadership method that suits them. The instructor will introduce students to a set of practical leadership skills and share the necessary conditions to become an excellent manager.
The biggest challenge in managing a retail store
Everything starts with understanding
Tips for getting employees to fight alongside you: CARE
Becoming a leader with the "Five Virtues"
"The instructor is experienced, has a deep understanding of the content, and his teaching method is not boring"
"There are many practical techniques, and both theory and practice are emphasized. It is very inspiring."
3 hours (per lesson)
Sun Tzu's Art of War series:
Team management needs to face many changes, among which the changes in people's hearts are the most difficult to control. When a new management model emerges, it will always be popular and imitated. However, in the process of practice, some people find it difficult to integrate with their own operating model or corporate culture. It is conceivable that people are behind the execution method, and people are behind the changes. If you can't control people's hearts, it will be difficult to play an advantage no matter what method you say.
"Sun Tzu's Art of War" is not only a wonderful book of strategy, but also an operational code. Under Sun Tzu's leadership, the team is not only convinced, but also continues to grow, with increasing initiative and creativity, which enables Sun Tzu to be able to plan and strategize in every battle.
(Please contact us for a tailor-made training program)
"It made me realize that I need to improve in all aspects, including expressing my inner emotions, improving my wisdom, and broadening my horizons."
6 hours
Learn good public speaking skills
Let the audience remember you
Throughout history, many political, business and academic leaders have been successful orators. Having clear, organized, focused and persuasive speaking skills is a must for today's leaders.
The experienced instructors of this course have rich experience in public speaking and teaching. They will explain the necessary conditions, preparation, public speaking skills and taboos of public speaking to the students in detail. The course will have a practical period for students to "learn and use" and experience the process of successful public speaking.
Prepare carefully for the opening move
Preparation: 3W
Avoid talking about the seven deadly sins
Ways to reduce fear when giving a speech
The only way to improve your public speaking skills
Speech content structure: trunk and branches
Tips for Designing a Speech
Lecture on Chinese Medicine Cabinet
Convey a valuable message
The perfect ending: reverberation
(Please contact us for a tailor-made training program)
"The instructor was able to explain the skills of presentation and the related preparations in an organized manner, which was very beneficial."
"The content is rich, professional, and of high quality. It has increased my confidence in public speaking."
Beginner's Edition: 2 lessons (3 hours per lesson)
In-depth version: 5 lessons (3 hours each) with follow-up
Five Constant Virtues
The Five Ss, also known as "5S", is a set of workplace management rules that have been proven to be very effective in practice. It is also the most basic element of occupational safety measures. It is a management concept that originated in Japan.
Introduction to the Five Constant Virtues
Five Ss Audit Form and Audit
On-site audit of five-standard certification companies
Five Ss Audit Report
Five S principles promotion method
Five Constant Virtues Manual
The Five Constant Methods course is suitable for reorganizing warehouses, restaurants, offices, clinics, schools, community centers, etc.
"After taking the 5S method course, my colleagues followed the method. They were a little worried at first, but they all managed to get rid of clutter. After the tidying up, the whole office has a brand new look and a lot of space has been freed up!"
Steve Jobs
It's not about money. It's about the people you have, and how you're led.
David Ogilvy
Hire people who are better than you are, then leave them to get on with it. Look for people who will aim for the remarkable, who will not settle for the routine.
Peter F. Drucker
Management is doing things right; leadership is doing the right things
Uniqueness of Mansfield's Training Programs
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Integration of Western and Eastern management wisdom
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Chinese philosophy and Western management theories
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People oriented
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Practical and based on real-life cases
